Referral Information

Critical to improving the health of our residents is ensuring they receive the right care, at the right time. The Waterloo Wellington LHIN works together with providers across the health system to implement innovative solutions to reduce wait times and improve access to vital health services. Below, you will find links to information to help you make the best decision for your patients when referring them for specialized care. You will also find links to centralized access programs such as Waterloo Wellington Diabetes and system coordinated access for orthopaedics. 


Home and Community Care


If you have a patient with an acute or chronic care need that is not met with current treatment and supports, home and community care (formerly the CCAC) can provide a variety of home and community-based services to help. In addition, the LHIN assesses and determines eligibility for long-term care and completes applications where appropriate. 

Medical Assistance in Dying

The Waterloo Wellington LHIN in collaboration with our regional MAID assessment team and our Regional MAID Care Coordination Service (WWCCS) have  launched 2 new forms to streamline the MAID referral process. The purpose of the Referral form (031A)  is to provide clarity for Physicians/Clinicians on the nature of the support they require for patients who are requesting additional information or wish to proceed with a MAID referral. Once the referral is received the WWCCS will  begin to action a request  for a MAID assessment within one business day and will complete the referral within a two week time frame. The requesting clinician will be contacted within one week with a status update.

The Eligibility Assessment for Medical Assistance in Dying (MAID) Fax form, may be used by WWLHIN staff that receive requests from MAID Assessors for additional medical information. This fax form (068) may be faxed to the Most Responsible Physician (MRP) to notify the MRP that further medical information related to the patients diagnosis has been requested by the MAID Assessor to complete the referral.



Coordinated Access and Referrals 

system coordinated access

Coordinated Access 

Centralized access to community agencies and services




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Here 24/7                       Big White Wall

Mental Health, Addictions and Crisis Care Centralized Access 


health care connect

Health Care Connect 

Helps patients find a family doctor or nurse practitioner


Programs and Resources to Support Referrals