Referral Information

Critical to improving the health of our residents is ensuring they receive the right care, at the right time. The Waterloo Wellington LHIN works together with providers across the health system to implement innovative solutions to reduce wait times and improve access to vital health services. Below, you will find links to information to help you make the best decision for your patients when referring them for specialized care. You will also find links to centralized access programs such as Waterloo Wellington Diabetes and system coordinated access for orthopaedics. 


Home and Community Care


If you have a patient with an acute or chronic care need that is not met with current treatment and supports, home and community care (formerly the CCAC) can provide a variety of home and community-based services to help. In addition, the LHIN assesses and determines eligibility for long-term care and completes applications where appropriate. 



Coordinated Access and Referrals 


system coordinated access

Coordinated Access 

Centralized access to community agencies and services


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Here 24/7                       Big White Wall

Mental Health, Addictions and Crisis Care Centralized Access 


health care connect

Health Care Connect 

Helps patients find a family doctor or nurse practitioner


Programs and Resources to Support Referrals