Putting Patients First

patients first - family with care team and resources to support them

Bill 41, The Patients First Act

Ontario passed legislation that will help patients and their families obtain better access to a more local and integrated health care system, improving the patient experience and delivering higher-quality care.The Patients First Act will help ensure patients are at the centre of the health care system. Once fully implemented, changes supported by the new legislation will:

  • Improve access to primary care for people in Ontario, including a single number to call when they need health information or advice on where to find a new family doctor or nurse practitioner.
  • Improve local connections between primary care providers, inter-professional health care teams, hospitals, public health and home and community care to ensure a smoother patient experience and transitions.
  • Streamline and reduce administration of the health care system and direct savings into patient care.
  • Enhance accountability to better ensure people in Ontario have access to care when they need it.
  • Formally connect Local Health Integration Networks (LHINs) and local boards of health to leverage their community expertise and ensure local public health units are involved in community health planning.
  • Strengthen the voices of patients and families in their own health care planning.
  • Increase the focus on cultural sensitivity and the delivery of health care services to Indigenous peoples and French speaking people in Ontario.


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Transfer Order

Mandate Letter (May 2017) English | French