From the Manufacturing-line to the Front-line: Unique Partnership Enhancing Community Care
January 22, 2015
Community Support Connections- Meals on Wheels and More’s (CSC) adoption of Toyota Production System practices and principles into the way it delivers services is now paying off.
The community organization, which is responsible for a variety of supports and services to help seniors and adults with disabilities to live in their own homes with independence and dignity, partnered with Toyota Motor Manufacturing Canada (TMMC) to learn their processes and adapt them to improve its own service delivery – starting with their transportation services.
“We identified many areas of improvement and we were able to turn a deficit of about $500 to a surplus of $285 a month. We changed some of the ways we were delivering our Cambridge transportation services to using a standardized mapping system and making better use of our in-house database software,” said Janis Doran, Transportation and Exercise Lead at CSC.
TMMC employees provided support including an in-house trainer on how to use the Process Board. “I learned a lot about how to visualize problems and solve them. It was amazing to see how many steps you can actually put into breaking down a problem,” says Mike Thompson, Transportation Scheduler - Volunteer Coordinator.
The success of this partnership was recognized by the Cambridge Chamber of Commerce. CSC and TMMC were honoured with the Corporate/Not for Profit Partnership Award.
“The people who work at TMMC really care about our community. Working with CSC was a great opportunity for us to collaborate and share some of our knowledge and expertise to invest in the services of our community. TMMC is very proud to have partnered with CSC to strengthen their organization,” says Stephanie Pollard, Vice President, Administration, TMMC.
Efforts are now underway to apply the same process to other departments within the organization to realize further efficiencies.
“We are already using the Toyota Business Practice in our volunteer program. Internally, we have always been looking at a process of continuous improvement but this process allows us to follow a more structured framework when looking for areas of improvement”, noted Janis.
CSC relies on the time and the dedication of 610 volunteers for its many programs which include delivering hot nutritious meals, transportation, community dining and escorted grocery shopping. According to Janis, the demand for service continues to grow and volunteers are always needed.
CSC, which serves more than 5,000 clients in the Waterloo Wellington, is also supported by the Waterloo Wellington Local Health Integration Network. Their programs help seniors access healthy food and exercise classes that keep them healthier and avoid the need for a trip to the hospital.
Janis Doran, Transportation and Exercise Lead at CSC
For more information:
Transportation and Exercise Lead
Community Support Connections – Meals on Wheels and More
Telephone: 519 772 8787 Extension 240
Corporate Planning Office, TMMC
Telephone: 519-653-1111 Extension 2209