The Waterloo Wellington LHIN Patient and Family Advisory Committee

Patient and Family Advisory Committee logo

How we work with our committee

The Waterloo Wellington Local Health Integration Network (LHIN) is pleased to announce our new Patient and Family Advisory Committee.  This committee aims to assist in shaping LHIN programs, services and initiatives to make it easier for you to be healthy and to get the care and support you need.

The members of this committee will help guide the design and launch of our Patient Experience Program – a program that will put the voice of patients at the centre of health care planning so that together we can drive meaningful change and improve the patient experience for those living in our community.   

With the Waterloo Wellington LHIN staff, the Patient and Family Advisory Committee:

Identifies and advises on innovative opportunities to incorporate the patient’s perspective in initiatives to make it easier for residents in Waterloo Wellington to be healthy and to get the care and support they need. 

Support creative engagement and inclusion of patients and caregivers in system improvement within the Waterloo Wellington LHIN.

Provide advice on recommendations about health care access or service delivery improvements from the patient and/or family caregiver perspective.

Work with the LHIN CEO, LHIN staff, service providers and partners on strategies and practical ideas for improving patient care, and caregiver recognition and support.

Learn more about our Patient and Family Advisory Committee members.

Learn how our Health Service Providers are accountable to the Local Health Integration Network.




Our PFAC Orientation Package can be downloaded here.


Find out more

To find out more about the work of the Waterloo Wellington LHIN Patient and Family Advisory Committee, or to learn how you can become involved as a patient/caregiver, please contact Jenny Flagler-George at or
519-748-2222 ext. 3221.



With mixed emotions, Coreen Duke-Carroll will be stepping down from her role as Chair of our Patient and Family Advisory Committee and leaving the committee.

Coreen has accepted an exciting new opportunity working on improving care and quality of life for residents in retirement homes. This is directly in line with Coreen’s passion and unwavering drive to support seniors. Unfortunately, the organization also owns one of our long-term care homes. To ensure the patient voice is as strong as possible and without potential conflict, our PFAC is limited to patients not currently employed by a health service provider funded by the WWLHIN. Coreen will stay on as a patient and family advisor and will continue to support our efforts.

While this is a big loss for our committee, it’s a huge gain for patients with Coreen putting her incredible energy, experience, and enthusiasm into supporting care for older adults. We will miss her and wish her all the best in this next chapter of her career. Coreen has helped us in working to select our next PFAC leadership to ensure a smooth transition. Our September 2018 PFAC meeting was Coreen’s last as she passes the baton to our new co-chair’s Steve Keczem and Liz MacLennan.

Thank you Coreen – we wouldn’t be where we are today without you. Congratulations and thank you to Steve and Liz. Our committee is in great hands.

Connie MacDonald

Executive Lead, Patient Experience, Communications & Community Engagement